Lily Flyaway + Loss Protection Plan™ Request Repair / Replacement

Lily Flyaway + Loss Protection Plan™
Request Repair / Replacement

1. Know What’s Covered

This document applies only to the Lily Flyaway + Loss Protection Plan (the Plan). We are unable to process Warranty claims here.

Only the original purchaser of an eligible drone may file a request for repair or replacement.

Original purchasers must have registered their drones with us within 48 hours of delivery.

Read the Plan now and review it before filing a repair or replacement request to check whether you may be covered:

www.lily.camera/terms/

 

2. NOTE THE DEADLINE for Requesting Repair or Replacement

Requests must be reported within of 48 hours after the damage or loss of your drone.

 

3. Initiate a Repair or Replacement Request

Upload your Flight Log to us. Email the completed form below to us with a photocopy of your original purchase receipt showing your name and the drone model, and the purchase price and photographs of the drone’s model number and serial number.

What Happens Next

We will review your repair or replacement request. If we determine you are eligible for the Plan, we will send you an RMA number so that you may return your drone to us (if damaged) at your own cost. No packages will be accepted by us without your RMA number.

Please allow least 10 business days for processing before contacting us for the status of your repair or replacement request.

Lily Flyaway + Loss Protection Plan
Damage or Loss Form

  • Submit this form and the attachments

  • All items must be completed

 

Lily Flyaway + Loss Protection Plan Damage or Loss Form

Please explain in detail the circumstances that led to damage to your drone or its loss. Be as detailed as possible and provide us with:

Drop a file here or click to upload Choose File
Maximum upload size: 67.11MB

Please register your drone with us:

Address 1
Address 2 (Apartment, Building, Floor, Suite, Unit)
City
State/Province
Zip/Postal
Country
If No, please provide the Name and Address of the store.
The order is similar to LC-88-123456.
Drop a file here or click to upload Choose File
Maximum upload size: 67.11MB
Drop a file here or click to upload Choose File
Maximum upload size: 67.11MB

Last Step, please upload the Flight Log.

Lily Flyaway + Loss Protection Plan—User Agreement

  1. 1. You agree to provide your personal information (Including but not limited to name, telephone numbers, address, flight logs etc.) to Mota Group and authorize us to use this Information when we are providing you services.

    2. You agree to authorize Mota Group to read, analyze and use the data automatically stored in the drone and/or app to help us analyze possible causes of failure and to determine if your drone is eligible for the Plan. This includes but is not limited to data related to device setup, flight control, environment and geographical location.

    3.Please pack your product safely and securely before shipment. We will not assume responsibility for damage to your drone or accessories due to Improper packing.

    4.DO NOT SEND US A BATTERY IF EMITS AN ODOR, SMOKE OR LIQUID, OR IF ITS BODY IS SWOLLEN, PUNCTURED OR OTHERWISE DAMAGED, OR IF YOU NOTICE ANY OTHER ABNORMAL CONDITION.

    5.Do not return to us any non-factory parts or products.

    6.After getting our estimate for repair, please tell us within 5 business days whether or not you accept the repair estimate. If, after 5 business days from the date of our sending you a repair estimate, we have not received your permission and your payment to effectuate repair, Mota Group may keep or dispose of the drone and/or accessory(ies) at our discretion.

    7.If any products sent by us to your address has been rejected more than twice, Mota Group may keep or dispose of the drone and/or accessory(ies) at our discretion.

    8.ln no event is Mota Group be liable to you for any direct, indirect, incidental, special, consequential or punitive damages, including damages for loss of profits, goodwill. or any other intangible loss, arising from, or relating to, your interaction with our repair service, whether or not we have been informed of the possibility of damage.

    9.Your request for a repair or replacement request under the Lily Flyaway + Loss Protection Plan indicates your acceptance of this User Agreement as well as the terms and conditions listed on our website(s) under Lily Protection Plan, Warranties and Returns, Terms and Conditions, and Privacy Policy.