Lily Flyaway + Loss Protection Plan™
Request Repair / Replacement
1. Know What’s Covered
This document applies only to the Lily Flyaway + Loss Protection Plan (the Plan). We are unable to process Warranty claims here.
Only the original purchaser of an eligible drone may file a request for repair or replacement.
Original purchasers must have registered their drones with us within 48 hours of delivery.
Read the Plan now and review it before filing a repair or replacement request to check whether you may be covered:
2. NOTE THE DEADLINE for Requesting Repair or Replacement
Requests must be reported within of 48 hours after the damage or loss of your drone.
3. Initiate a Repair or Replacement Request
Upload your Flight Log to us. Email the completed form below to us with a photocopy of your original purchase receipt showing your name and the drone model, and the purchase price and photographs of the drone’s model number and serial number.
What Happens Next
We will review your repair or replacement request. If we determine you are eligible for the Plan, we will send you an RMA number so that you may return your drone to us (if damaged) at your own cost. No packages will be accepted by us without your RMA number.
Please allow least 10 business days for processing before contacting us for the status of your repair or replacement request.
Lily Flyaway + Loss Protection Plan
Damage or Loss Form
Submit this form and the attachments
All items must be completed
Lily Flyaway + Loss Protection Plan—User Agreement
1. You agree to provide your personal information (Including but not limited to name, telephone numbers, address, flight logs etc.) to Mota Group and authorize us to use this Information when we are providing you services.
2. You agree to authorize Mota Group to read, analyze and use the data automatically stored in the drone and/or app to help us analyze possible causes of failure and to determine if your drone is eligible for the Plan. This includes but is not limited to data related to device setup, flight control, environment and geographical location.
3.Please pack your product safely and securely before shipment. We will not assume responsibility for damage to your drone or accessories due to Improper packing.
4.DO NOT SEND US A BATTERY IF EMITS AN ODOR, SMOKE OR LIQUID, OR IF ITS BODY IS SWOLLEN, PUNCTURED OR OTHERWISE DAMAGED, OR IF YOU NOTICE ANY OTHER ABNORMAL CONDITION.
5.Do not return to us any non-factory parts or products.
6.After getting our estimate for repair, please tell us within 5 business days whether or not you accept the repair estimate. If, after 5 business days from the date of our sending you a repair estimate, we have not received your permission and your payment to effectuate repair, Mota Group may keep or dispose of the drone and/or accessory(ies) at our discretion.
7.If any products sent by us to your address has been rejected more than twice, Mota Group may keep or dispose of the drone and/or accessory(ies) at our discretion.
8.ln no event is Mota Group be liable to you for any direct, indirect, incidental, special, consequential or punitive damages, including damages for loss of profits, goodwill. or any other intangible loss, arising from, or relating to, your interaction with our repair service, whether or not we have been informed of the possibility of damage.