Frequently Asked Questions

0. Most FAQ

Can I swap the battery?

At Lily we evaluated the pros and cons of the swappable battery and we have found it's better to have an internal non-swappable battery. The internal battery allows for this first version to have the following features:

  • waterproof
  • lightweight
  • extended single charge flight time
  • simpler mechanical design

What is the song used in the video?

"Can’t slow down" by Reaktor Productions

Does the Lily Camera have obstacle avoidance?

Currently, the Lily Camera does not have any obstacle avoidance capabilities. We have found that most outdoor activities do not need obstacle avoidance because the Lily Camera can follow the user's path. But again, there are no guarantees that your Lily Camera will not hit anything while it is following you. If your Lily Camera is about to hit an object you can press the middle button on the tracking device and Lily will stop, hold its position, and continue to film you.

What is the current pre-sale price?

We are currently selling the Lily Camera for $899. When this pre-sale period concludes, the cost will progressively increase to the regular retail price of $999 USD.

When will the Lily Camera ship?

We're still ironing out logistics for pre-orders. However, any new orders will ship in Winter 2016.

1. General

What is a Lily Camera?

The Lily Camera is the world’s first throw-and-shoot camera. All you have to do is throw it in the air to start shooting. It flies itself and uses GPS and computer vision to follow you around. The Lily Camera is waterproof, ultra-compact, and shoots HD pictures and videos.

How much does the Lily Camera cost?

You can pre-order the Lily Camera today for $899 USD. After pre-sales are over, it will be priced at $999 plus applicable taxes and shipping.

How do I get my Lily Camera?

You can pre-order a Lily Camera via our website.

What do I get when I order a Lily Camera?

A Lily Camera, a tracking device (with its wrist waterproof case), a brick charger, a micro USB cable, and a user manual.

Why are you charging me immediately for my pre-order?

Creating and manufacturing a new device is expensive. As a young company, being able to use the revenue from your pre-order to pay for things as we build them helps us reduce risk and helps ensure that we deliver the best possible product and customer service to you.

Why aren’t you collecting my shipping information when I order?

We will ask for your shipping address when your Lily Camera is ready to ship, making it less likely your camera is sent to the wrong address. Please make sure your email address is correct on your order so we can contact you.

Does the price include VAT or other duties?

For the customers who ordered during the international sales period, you are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods.

What are the shipping costs?

$20 for US.

What is your policy on refunds?

If you decide to cancel your pre-order before the Lily Camera ships, we will provide a full refund to you.

What kind of warranty do you provide?

Please see our Terms and Services. All warranty information can be found under "Warranties and Returns". For the first generation of Lily Cameras we will provide a one-year limited warranty.

2. Form

Does a Lily Camera really fit in any backpack?

Yes, we designed the Lily Camera to be compact and portable. It weighs less than your average laptop.

Can I swap the Lily Camera’s battery?

No. In order to waterproof the Lily Camera, we had to strip away the ability to remove the battery pack. 20 minutes of flight time is just enough for you to not think about your Lily Camera and be in the moment.

Does the Lily Camera have a gimbal?

We wanted to make sure you can take your Lily Camera with you everywhere. Thus, we made it as compact and portable as possible. So instead of a bulky mechanical gimbal, we are doing digital gimbaling (The Lily Camera crops the region of the image that contains you).

Can I add my own gimbal and camera on a Lily Camera?

The Lily Camera is designed to be used as a stand-alone camera. You do not need anything else to get the footage you want. A Lily Camera’s internal camera was built and optimized for aerial footage and it will give you amazing results.

How waterproof is the Lily Camera ?

The Lily Camera’s waterproof rating is IP67, which means that you can take it one meter underwater and it will still perform as expected. However, we do not recommend you spin the motors underwater. It is not a submarine :)

Can I use a Lily Camera in salt water?

Yes, but we recommend that you rinse the motors thoroughly after each saltwater exposure. The motors are subject to corrosion over time.

How likely are the propellers to break?

Propellers are designed with safety and ruggedness in mind, which means that they tend to bend but not break. If your propellers get damaged, you will be able to purchase new propellers from our website.

Can I buy replacement propellers?

Yes, we will release these soon.

Can I replace the Lily Camera’s propellers myself?

Yes, and it is very easy. We will share a video explaining how to do it soon.

Does the Lily Camera only come in one color?

Yes, midnight black only.

3. Function

Will the Lily Camera’s videos have sound?

Yes, the tracking device has a microphone that records high quality sound. The Lily Camera automatically synchronizes audio from the tracking device with video it records.

How do I know when the Lily Camera is ready to fly?

The Lily Camera’s eyes will be solid blue.

How does the Lily Camera track me?

The Lily Camera tracks the tracking device and uses computer vision to optically follow your features. You should have the tracking device on you for Lily to follow you.

How fast can a Lily Camera fly?

Max speed: 25 mph/40 km/h (software limited)

How close/far can I fly a Lily Camera from me?

Min distance from user: 5 ft (1.75 m) Max distance from user: 100 ft (30m)

How low/high can a Lily Camera fly from me?

Min altitude: 5 ft above head level (1.75 m) Max altitude: 50 ft (15 m)

Can the Lily Camera track other people too?

Yes, just hand them the tracking device.

Can Lily track multiple people at the same time?

No, Lily can only track one tracking device at the time.

Can I have multiple Lily Cameras tracking me?

Not yet, we are working on this.

How do I connect the tracking device to Lily?

You need to pair your tracking device with Lily the first time you use it. After that it will connect automatically when Lily is on.

4. Usage

What wind speeds does the Lily Camera operate in?

We have tested the Lily Camera in winds above 20 mph (at the beach), but we advise people not to operate their Lily Camera in winds above 15 mph.

How do I set up the Lily Camera?

The great thing about a Lily Camera is that there is no setup required. Just turn on your Lily camera, make sure you have the tracking device with you (it will automatically turn on when your Lily Camera turns on), and throw it in the air. By default, your Lily Camera will start following you and recording a video as soon as you throw it in the air. You can set your Lily Camera’s behavior-after-takeoff in the companion app.

Where can I buy replacement parts for my Lily Camera?

You will be able to purchase these from our website soon.

Do I need to assemble anything when setting up my Lily Camera?

No. It works right out of the box.

How do you figure that the Lily Camera lasts 20 minutes? What constitutes normal usage?

This is at an average speed of 15mph. Flight time will vary between 18 minutes and 22 minutes, depending on how you use it.

How much time does it take to recharge the Lily Camera’s battery?

2 hours for a full-charge.

How can I check the Lily Camera’s battery level?

From the companion app or the tracking device.

How can I check the tracking device’s battery level?

From the companion app.

What happens when my Lily Camera loses track of me?

Your Lily Camera will hover in place and try to recover the signal. As soon as it finds you, It will go back to whatever mode it was in before it lost you.

What happens when my Lily Camera runs out of power when it is in the air?

The tracking device will send you pulse vibrations when the battery is running low. If you don’t land it, the Lily Camera will smoothly land before running out of battery.

5. Safety and regulation

Where can I use my Lily Camera?

Anywhere outdoors as long as you are respecting all the local laws and regulations. To learn more, check out the official Know Before You Fly guidelines.

Is the Lily Camera safe to use around kids?

Absolutely, the Lily Camera always flies above head level so that you (and your kids) are safe.

Can I use a Lily Camera to spy on my neighbors?

The Lily Camera is always pointing at you and less than 100ft from you (pro tip: best shots are in the 10-30ft range). Also, the Lily Camera’s motors make noise. So other people will most likely notice it and quickly figure out where you are. You are better off climbing up a tree and using binoculars.

6. Delay

Why has Lily delayed shipping?

Right now, our team is working relentlessly on Lily Camera’s flight control software. We’ve hit some challenges there, but rest assured, it’s nothing our team can’t handle. We just need more time. To accommodate flight software optimization, hardware improvements, and additional rounds of testing, we will be delaying pre-order shipments until Summer 2016. For more details on the delay please review our blog post (LINK). For updates on what our engineering team’s progress, take a look at our updates page.

I’d prefer not to wait. What is your return policy?

We completely understand that some of our customers may not be comfortable with waiting this additional time. It is your right to request a complete refund up until the time your unit ships. Even after it ships, we offer a 30 day money back guarantee provided the unit is not damaged outside of it’s warranty. If you would prefer a refund, please contact us at with your transaction number and email address used to make your order. It may take 5-10 business days for your refund to show up in your account.

What is my new ship date?

We’re still ironing out logistics for our shipping timeline. Details will be shared as soon as they are available. We promise :)

Where can I check on production progress?

We will be posting daily updates to our engineering timeline here so you can stay tuned to everything we’re tackling at Lily. We also send out a weekly update here that you can subscribe to at the bottom of the page.

What if I have other questions not listed here?

Please shoot them over to our Customer Experience team via support@lily.camera. We will do our absolute best to respond to all requests as soon as possible.

Thank You!

We will get in touch soon.

Get Your Lily Camera Now For $499!

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